Questions 41-55 Read the letter below. Choose the best word from A, B, C or D on the following page to fill each gap. Dear Miss Brown, Thank you for your letter of 5 October concerning faulty goods purchased in our store in Businggstoke. I am very sorry indeed that you were not satisfied with the celebration chocolates that you bought from our store. I can 41)____ your disappointment when you discovered that the chocolates were not as shown on the 42)____ and were in 43)____, all the same shape. Our company is always trying to improve the 44)____ of its merchandise and we are very unhappy when one of our products does not 45)____ satisfaction. The manufacturers of our chocolates have 46)____ guidelines for production which should 47)____ instances such as this from happening. Obviously our checking and packing procedures were not 48)____ and we will discuss this with the manufacturers. In the 49)____, I regret the disappointment you were 50)____. As a gesture of goodwill I have pleasure in refunding the 51)____ of the chocolates and enclose a gift voucher that you can 52)____ in our Basingstoke branch. Thank you for bringing this matter to our 53)____. I hope any future purchases you may 54)____ at our stores will be up to our 55)____ high standards. Yours sincerely A N Ferguson Customer Relations 41. A. know B. distinguish C. understand D. recognise 42. A. packaging B. layer C. parcel D. envelope 43. A. point B. fact C. honesty D. detail 44. A. worth B. goodness C. quality D. grade 45. A. meet B. supply C. present D. give 46. A. staight B. pure C. immediate D. clear 47. A. prevent B. avoid C. forbid D. contain 48. A. followed B. admitted C. confirmed D. engaged 49. A. while B. meantime C. period D. space 50. A. brought B. caused C. effected D. produced 51. A. cost B. money C. amount D. bill 52. A. employ B. operate C. apply D. use 53. A. view B. attention C. sight D. regard 54. A. move B. have C. make D. do 55. A. ordinary B. usual C. common D. natural 商务英语
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